If you wish to cancel an order or return an order contact our Sales team by email or by phone, they will then be able to instruct you on how to best go about it. Please ensure you have you order number to hand and include the order number and the date the order was placed in all correspondence. An order can be cancelled once placed, if the order has not been dispatched with our couriers.
If your item has already been dispatched or processed with our couriers please be aware that we will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product. Please see our refund policy contained in our Terms and Conditions.
Exception: We regret that personalised products that are especially made or ordered with your choice of name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective.
Please note we will refund the price of the item to the purchaser once it is received by us. A refund of the delivery charge and collection will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.
To ensure that your refund is processed as quickly as possible, please follow the procedures below:
Return the product in its original packaging; Pack the product to avoid damage during returns transit; Include your despatch note or your name, address, and phone number, order number and whether you require a refund or a replacement.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, providing (in the case of any non-defective products) it is in a fully resalable condition within 28 days of purchase. Returned items should be in original, undamaged packaging. “Please see below for exceptions to this policy”
If the product returned is not in a fully resalable condition or the packaging is damages, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.
Exceptions: we are unable to refund medicated products or products that are especially made or ordered with your choice of name, fabric, message or other customised aspect cannot be returned or refunded unless they are faulty.